Social Media SpecialistRequisition Number: 11-8668
Job Title: Social Media Specialist
Position Type: Full-time Regular
Business Unit Area/Functional Area: Customer Care
Country: US
State/Province: Washington
City: Bellevue
Relocation Approved: No
Job Description: Social Media Representative
Join Clearwire and Shape the Future of Wireless
Clearwire offers an open, creative and collaborative culture, where passion and customer experience are paramount. You have the opportunity to work within a world-class organization set on a mission to empower a smarter, more connected world. We built the first 4G network in the country and we offer the highest capacity wireless network in the U.S. We're looking for the best and brightest to join our team. If you want to be part of an entrepreneurial company where what you do each day makes a difference, Clearwire just might be the right place for you.
Position Overview:
The Social Media Specialist will implement the Company's Social Media Strategy, offering outstanding technical support for Clearwire Customers, developing brand awareness, generating inbound traffic and encouraging product adoption. This role coordinates with the internal Care, Marketing and PR teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.
Responsibilities:
. Implement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's products and services
. Manage social media campaigns and day-to-day activites. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.
. Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
. Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions where appropriate
. Excellent general customer service skills and a demonstrated technical aptitude
. Desire to exceed customer expectations and build a world class reputation for customer support working effectively with team members to provide exceptional support for internal and external customers.
. Astonishing customers with friendly, fast, professional, and knowledgeable technical support.
. Accurately documenting and tracking customer issues and resolutions while proactively identifying trends.
. Exceeding key performance measurements defined by the leadership team.
. Ability to quickly adapt to a dynamic environment and new technology of wireless broadband
. Excellent general customer service skills and a demonstrated technical aptitude
. Past customer service experience helpful, but not necessarily required
. Strong verbal and written communication skills
. Polite and professional demeanor
Qualifications:
. In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios
. Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
. Good technical understanding and can pick up new tools quickly
. Public relations, Marketing, Sales, Community Management experience, a plus
. Ability to troubleshoot inbound and outbound customer calls including:
. No radio signal Customer setup Identify and resolve Spyware and Virus infected computers
Basic networking VOIP services setup and troubleshooting
. Billing questions
. Excellent spelling and grammar
. Outstanding written communication skills
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